Multi-factor authentication (MFA) is a security process that enables users to access their accounts only after successfully presenting two or more authentication factors, making it a more secure option than traditional single-factor authentication methods.

Most organizations set up login access for their users with single-factor authentication as the default option. However, to enhance security, multi-factor authentication (MFA) can be enabled at the organizational level upon request. To enable MFA for your organization, please contact the support team.

Once MFA has been enabled, you will need to follow these steps to log in:

  1. You will receive a mail with a 2FA code on successful authentication.

  2. Enter the code in a subsequent screen as shown below.

  3. You will be granted access to the application on successful verification of the code.

  4. You will be prompted again for two-factor authentication after a gap of 30 days.

Looking for more help? Instructions to reach out to support are here.