FAQ

How do I get access to Shopalyst Signal?
Talk to your Shopalyst Account representative to setup your brand and media accounts on Shopalyst Signal. Alternatively drop a note to ops@shopalyst.com and...
Wed, 3 Jun, 2020 at 1:09 PM
What capabilities does Shopalyst Signal offer?
Shopalyst Signal offers an easy way for brand marketers and agencies to create, optimize and report media campaigns on a variety of platforms by API integra...
Wed, 3 Jun, 2020 at 1:08 PM
How do I setup my brand's access to various media platforms in Signal?
Shopalyst Signal makes use of the programmatic API access provided by the media platforms to create, optimize and report on the media campaigns. Typical ste...
Wed, 3 Jun, 2020 at 1:11 PM
How do I see the performance of a media campaign?
You can see the performance of a media campaign by clicking on the View Performance screen in Signal. The performance screen gives you information about how...
Wed, 3 Jun, 2020 at 1:12 PM
Is there a summary view of media campaign performance?
Summary view of media campaign performance can be viewed in the Dashboard feature provided by Signal. Details about the total no of campaigns, impressions, ...
Wed, 3 Jun, 2020 at 1:12 PM
What are saved audiences and saved geos?
Signal provides the feature to save frequently used audience and location groups that can be selected during the creation of media campaigns. This provides ...
Wed, 3 Jun, 2020 at 1:13 PM
Can I use my own template for media upload feature?
Yes. Signal provides the feasibility to customize media upload templates based on organization requirement. Please get in touch with ops@shopalyst.com for c...
Wed, 3 Jun, 2020 at 1:14 PM
What should I do when my media upload request shows QUEUED/ERROR status?
If the status of your request doesn’t indicate success even after 5 minutes then you must contact our operations team ops@shopalyst.com with the details of ...
Wed, 3 Jun, 2020 at 1:15 PM
What should I do when the campaign publishing action fails?
You must contact our operations team ops@shopalyst.com if you are unable to rectify the error with the help of messages and error logs (the status field of ...
Wed, 3 Jun, 2020 at 1:16 PM
I created a brand audience on xyz media platform. However, it is not available in Signal?
Newly created brand audiences in media platforms (eg: custom audience in facebook) takes up to 24 hours before it reflects in the Audience management screen...
Wed, 3 Jun, 2020 at 1:16 PM